Do you need to return your product ? Please complete all the fields below !

CANCELLED ORDERS

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back. A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop. Please contact us as soon as possible.

You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. If you wish to cancel and return your order where goods have already been dispatched or received by you, you must inform us in writing requesting cancellation within 14 working days from receipt of order either by letter or email. If you cancel an order then you must return the goods at your expensewithin thirty days. We do not refund any shipping charges for cancelled orders.

Once you have notified us that you are cancelling your contract, any sum debited to us from your account will be re-credited to your account as soon as possible and in any event within 30 days of your order.

If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

If you fail to return the goods, fail to take reasonable care of the goods while in your charge & they get damaged in transit if you return the goods or you return them at our expense, then we will charge you a reasonable direct cost of the return even if you have already been refunded.

Please feel free to complete our cancellation form: https://www.moto-gear.eu/rma

Please use the contact us page, its quicker and easier for both parties to sort out any issues via this method. It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Any questions please contact us via the Contact Us page.